Frequently Asked Questions

1.  What if I have a problem with an order?

2.  What about order changes/cancellations?

3.  What are my payment options?

4.  What is your substitution policy?

5.  What if I lost or didn't print my order confirmation?

6.  What happened if the flowers and/or gift container I ordered are unavailable?

7.  When must I buy my gift bouquet to receive same day delivery?

8.  Can I place an order for international delivery?

9.  Can I get in touch with www.paolafloral.com?

What if I have a problem with an order?

Paola Floral strives to deliver excellent service on every order. Though infrequent, difficulties sometimes do arise. If any problems occur with your order, please let us know.

What about Order Changes/Cancellations?

Paola Floral is unable to cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, call 1.913.294.2314.

What are my Payment Options?

Paolafloral.com uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Privacy Policy for more information.

For your convenience, paolafloral.com lets you buy and send flowers with the following methods of payment:

Visa

MasterCard

Discover

American Express

What is your substitution policy?

While unlikely, floral substitutions are sometimes necessary due to temporary, regional availability issues. Should a substitution be required with the gift you are sending, we will always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to a sudden increase in demand. In a single flower arrangement – such as an orchid or rose bud vase – we will make every attempt to match the flower-type, but may make substations of colors.

What if I lost or didn’t print my order confirmation?

Paola Floral will always send an e-mail message confirming your order.

What happens if the flowers and/or gift container I ordered is unavailable?

Floral substitutions, while rare, are sometimes necessary due to temporary, regional availability issues. We will always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal value, should a substitution be required. Please look at our Substitution Policy for more information.

When must I buy my gift bouquet to receive same day delivery?

For same day delivery, orders must be received before 12:00 p.m. (Monday thru Saturday) in the time zone where you are sending the flowers. While Paola Floral always strives for same day delivery service, orders received after 12:00 p.m. may be delivered on the following day. Please look at Delivery Information.

Can I place an order for international delivery?

We would be happy to help you send flowers internationally. Please call Paola Floral at 1-913-294-2314 for assistance with placing your order.

Can I get in touch with www.paolafloral.com?

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